Privacy Policy
At Senecal CleanPro Inc., your privacy is of utmost importance. We collect personal information such as your name, contact details, address, and specific cleaning requirements solely to deliver professional cleaning and sanitation services tailored to your needs.
We are committed to using your information responsibly and exclusively for scheduling, communication, billing, and service improvement purposes. We do not sell or share your data with any external parties except trusted service providers who assist in payment processing or service delivery under strict confidentiality agreements.
To protect your data, we implement robust security measures including encryption, secure servers, and restricted access protocols. You retain full rights to request access to, correction, or deletion of your personal information at any time. Additionally, you may opt out of marketing communications whenever you wish by contacting us directly.
Terms of Service
By engaging Senecal CleanPro Inc. for your cleaning or sanitation needs, you agree to the following terms:
- Appointment Scheduling: All appointments must be confirmed at least 24 hours prior to the scheduled service date.
- Cancellation Policy: Cancellations or rescheduling requests require a minimum of 12 hours notice to avoid cancellation fees.
- Premises Access & Safety: Customers must ensure safe access to the property and disclose any hazards or special sanitation requirements, including sensitivities to chemicals or disinfectants.
- Payment Terms: Payment is expected upon completion of service unless otherwise arranged. We accept [insert accepted payment methods here].
- Liability: Senecal CleanPro Inc. is not responsible for any pre-existing damages or conditions on the premises. While we follow strict sanitation protocols, we cannot guarantee complete eradication of all contaminants.
- Satisfaction: If you are dissatisfied with our service, please notify us within 24 hours so we may promptly address your concerns.
Refund Policy
We take pride in providing high-quality cleaning and sanitation services. If our service falls short of your expectations, please contact us within 24 hours of completion.
- We will thoroughly investigate your concerns and may offer a complimentary re-clean of the affected areas.
- Refunds may be granted at our discretion based on the nature of the issue and compliance with our terms of service.
- Refunds will not be issued if service issues arise from unsafe conditions on-site or failure to disclose relevant information.
Our goal is to ensure you are satisfied and confident in choosing Senecal CleanPro Inc. for your cleaning needs.